Solutions
Achieve your goals through our platform of solutions.
Our Platform
The full care.coach platform gathers insurer member and claims data and produces an improved member experience, improved quality measures, and a reduced cost of care. We achieve these outcomes through the following solutions:
Avatar™️
Meet Buddy, our virtual companion software using new technology and AI for optimal relationships
Our virtual companions extend the reach of both the provider and health plan into the home. By engaging with the member throughout the day, an average of 22 minutes each day, care.coach provides psychosocial support and gains rich data for the health plan that can be used to improve member experience and optimize capitated payments. With the fusion of AI and human connection, we have created the optimal service of a caregiver and speed of digital products. Our powerful engagement and long-term individual relationships allow us to deliver risk mitigation & coaching protocols for medical, behavioral, and social factors including heart failure, COPD, diabetes, hypertension, depression and falls — all of which generate uniquely valuable conversational & clinical data.
Buddy is customizable to the client and has various options according to their situation. Tablet-based health tool requiring no technology aptitude to operate. User friendly - just touch the screen and speak to Buddy.

Avatar Features:
In-Home Companionship
Caregiver Support
Periodic Check-ins
Health & Wellness Services
Daily Conversation
Appointment Reminders
Socialization & Entertainment
Medication Management
COVID Support
Home Services Confirmation
Why use care.coach Avatar™️?
Hospitality Hub™️
Support team location for device fulfillment & contact center

Device Fulfillment
Our device fulfillment specialists get the Avatar™ device ready and shipped to you when you order.

Contact Center
Our care.coach contact center assists with the enrollment process and checking in on clients.

Support Team
The 24-7 care.coach support team are available on call for any technology assistance or software issues.
Video Visits™️
Easy-to-use telemedicine & social connectivity app
The care.coach Video Visits™️ solution is so easy! It requires zero button-presses for your member to receive a call from their provider, or their loved ones. We can even do group calls!
Features include:
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Always-on Internet-enabled device to ensure 24-7 availability, even with no Wi-Fi at home
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Super-simplified devices for individuals who don't want to deal with technology
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Auto switching between Video Visits™️ and Avatar™️ app when a video visit is connecting and ending
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Auto full screen answer (optional)
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1-on-1 or group Video Visits™️
